General Subscription Terms and Conditions

Article 1 · Identification

The sitandway.com website (hereinafter “the Site”) is published by SIT&WAY, a single-member simplified joint-stock company (SASU) with a capital of [AMOUNT] euros, with its principal place of business at [ADDRESS], registered with the Trade and Companies Register (RCS) [CITY] [NUMBER], SIRET [SIRET], VAT [VAT No.], registered with the Atout France registry of travel and vacation operators under number [IM0XXXXXXXX]. Contact: contact@sitandway.com.

Hereinafter referred to as “Sit&Way” or “we.”

Article 2 · Purpose

2.1. These General Subscription Terms and Conditions (hereinafter “GSTC”) govern registration on the Site, subscriptions to the Basic, Access, and Privilege plans, as well as the “Waypoint” cashback pool and the referral program.

2.2. Reservations for hotels, transfers, and any other travel services are governed by Sit&Way’s General Terms and Conditions of Sale (hereinafter “GTC”). The benefits described herein apply to reservations under the terms set forth in the GTC.

2.3. Registration and subscription to a plan imply acceptance of these General Terms and Conditions, as indicated by a mandatory checkbox. Sit&Way records the date, time, and version accepted.

Article 3 · Member Account

3.1. Registration is limited to individuals who are of legal age. Only one account is permitted per person.

3.2. The member must provide accurate information and keep it up to date. The member is solely responsible for the confidentiality of their login credentials and for any use of their account.

3.3. The account and its benefits are personal. They may not be transferred, lent, or shared. However, the benefits may extend to travelers on a reservation made and paid for by the member.

Article 4 · The Formulas

4.1. Three options are available:

4.2. Prices include all taxes. The price, content, and applicable terms and conditions are those displayed at the time of subscription.

4.3. Annual payment : The member may choose to pay the fee for the twelve (12)-month commitment period in a single lump sum, at the annual rate indicated above. The annual fee is charged upon subscription and then upon each renewal. In the event of early termination, no refund will be issued, except in cases where the right of withdrawal is exercised (Article 8) or as provided for in Article 10.3.

Article 5 · Member Rates and Discounts

5.1. The rates listed on the Site are rates negotiated with professional providers. Any discount displayed relative to a list price (for example, “up to 30% off”) is calculated based on the list price for an identical service (same property, same room, same dates, same cancellation policy) at the time of comparison. The discount amount varies depending on the property, dates, and availability, and is not guaranteed for every reservation.

5.2. Member rates are the same regardless of the plan. Limited-time discounts (“flash sales”) may be offered through promotional codes, subject to the duration, number of uses, and benefits specified in each offer. A code may be used only once per member, cannot be combined with another code, and applies subject to any minimum purchase price that may be set by the establishment.

5.3. Certain benefits offered by hotels (complimentary breakfast, room upgrades, special perks) are available only on rates specifically designated as such. Sit&Way reserves the right to limit access to these rates to members of certain membership plans.

Article 6 · Benefits: Terms of Use

6.1. General Principle : Benefits are subject to the availability of establishments and providers at the time of booking or during your stay. They are neither exchangeable nor refundable, nor can they be converted into cash or cashback.

6.2. Complimentary breakfast : at establishments and for rates marked "breakfast included," subject to the conditions set by the establishment.

6.3. Upgrade : For Access and Privilege members, Sit&Way may, at its own expense, upgrade the room category to one higher than the one selected, provided it is available at the time of booking. The upgraded room will offer at least the same meal plan, the same occupancy capacity, and cancellation terms that are at least as favorable as those of the selected room; the price paid by the member remains unchanged. Privilege members are given priority. The upgrade is a courtesy: it is not guaranteed for every reservation, and failure to receive one does not entitle the member to any compensation. Upgrades granted directly by a property on the day of arrival are at the property’s sole discretion.

6.4. Free Transfers (Privilege) : - Available after six (6) months of an active Privilege subscription with all payments up to date; - Two (2) transfers per twelve (12)-month subscription period, covered up to a total of one hundred (100) euros (including tax) for both; - any amount exceeding this limit is the member’s responsibility; - cannot be carried over from one period to the next, are non-refundable, and cannot be converted to cashback; - forfeited in the event of cancellation, suspension, or non-payment.

6.5. Travel eSIM (Access and Privilege) : When this service is offered on the Site, eSIMs purchased by the member through the link in their account are eligible for a cashback of five percent (5%) for Access members and ten percent (10%) for Privilege members of the amount paid. This cashback is credited to the member’s account once the purchase is confirmed by the partner and will be deducted in the event of a refund. The eSIM is provided, billed, and insured by a partner, subject to the partner’s own terms and conditions; the member is responsible for ensuring the phone’s compatibility. Sit&Way may suspend or modify this service at any time, without affecting any cashback already credited.

6.6. Concierge Services and Dedicated Representative : This support service responds to member requests within a reasonable timeframe, during the business days and hours listed on the Site. It is not an emergency service. Services booked through this service remain subject to the Terms and Conditions and their respective prices.

6.7. Priority Support (Privilege) : If a reservation is canceled by an establishment or a supplier, the member’s request is given priority. This assistance does not extend the refund rights provided for in the Terms and Conditions.

Article 7 · Term, Commitment, and Renewal

7.1. Basic : No commitment or minimum term. The account can be closed at any time.

7.2. Access and Privileges : The subscription is valid for an initial term of twelve (12) months from its activation date (hereinafter “the Commitment Period”). The fee is payable, at the member’s discretion upon subscription, either monthly via automatic debit from the registered payment method or annually in a single payment (Section 4.3).

7.3. At the end of the Commitment Period, unless the member cancels the subscription no later than the day before its expiration date, the subscription is automatically renewed for another twelve (12) months, under the same terms and at the price in effect at that time. Each new period constitutes a new Commitment Period.

7.4. Information Before Renewal : In accordance with Article L.215-1 of the Consumer Code, Sit&Way notifies the member in writing (via email), no earlier than three (3) months and no later than one (1) month before the end of each Commitment Period, of the expiration date and the option not to renew their subscription. In accordance with the law, if this information has not been sent to the member, the member may cancel the subscription free of charge at any time on or after the renewal date.

7.5. Upgrade to a Higher Plan : Members may switch from the Access tier to the Privilege tier at any time. A new twelve (12)-month commitment period begins on the date of the change.

7.6. Downgrade to a lower plan : This is only possible at the end of the current Commitment Period.

Article 8 · Right of Withdrawal

8.1. A member who subscribes to a paid plan online has fourteen (14) days from the date of subscription to cancel the subscription without having to provide a reason, in accordance with Article L.221-18 of the Consumer Code.

8.2. By requesting immediate activation of their subscription, the member acknowledges that the service begins during the withdrawal period. In the event of withdrawal, the member remains liable for an amount proportional to the service provided up until the notification of their decision (Article L.221-25 of the Consumer Code). Any benefits used during this period (cashback, upgrades, complimentary benefits) will be deducted from the refund in an amount equal to their value.

8.3. The right of withdrawal may be exercised through the member area or by email to contact@sitandway.com, by means of any unambiguous statement. The refund will be issued within fourteen (14) days.

8.4. Cancellation of the subscription has no effect on existing reservations, which remain governed by the Terms and Conditions.

Article 9 · Payment and Unpaid Balances

9.1. The subscription is paid via a registered credit card, which is automatically charged each month on the anniversary date of activation, or once a year in the case of annual payment.

9.2. In the event of a failed payment, Sit&Way will notify the member by email and make further attempts for [seven (7)] days. If the issue is not resolved: - the subscription will be suspended; - The cashback balance is lost, with no possibility of a refund; - current benefits (free transfers) are forfeited; - any past-due monthly payments remain due.

9.3. Sit&Way may entrust the collection of amounts owed to a third party. Collection fees are charged to the member only within the limits provided by law.

Article 10 · Termination

10.1. Online Cancellation : In accordance with Article L.215-1-1 of the Consumer Code, members can cancel their subscription directly from their member dashboard using a dedicated, easily accessible feature. They will receive a cancellation confirmation via email.

10.2. Termination upon Expiration : To prevent automatic renewal, the subscription must be canceled no later than the day before the end of the current Commitment Period. The cancellation will then take effect on that date, at no charge.

10.3. Early Termination : The member may cancel before the end of the current Commitment Period. The remaining monthly payments due until the end of this period are still due and will be deducted, either in a single payment or according to the original payment schedule, at Sit&Way’s discretion. As an exception, no remaining monthly payments are due in the event of the member’s death or if a debt counseling committee rules the case admissible, upon presentation of supporting documentation.

10.4. Effects of Termination : On the effective date, the account will automatically switch to the Basic plan. Current reservations remain valid and are governed by the Terms and Conditions. Any unused benefits (free transfers) will be forfeited.

10.5. Termination by Sit&Way : Sit&Way may suspend or terminate a subscription after a formal notice has remained unanswered for eight (8) days, or immediately in the event of a serious breach: fraud, misuse of benefits, fake accounts, frivolous payment disputes, or abusive behavior toward the team or the establishments. Any amounts owed remain due, and the prize pool may be canceled.

Article 11 · The “Waypoint” Cashback Pool

11.1. Nature : Cashback is a loyalty benefit expressed in euros, which can be used exclusively on the Site to pay for a portion of future reservations. It is neither electronic money, nor a credit balance, nor a claim. It is neither refundable, nor convertible into cash, nor assignable, nor transferable, including by inheritance.

11.2. Gain : - Access: 2% on hotel and transfer reservations; - Privilege: 10% on hotel and transfer reservations; - Travel eSIM: subject to the terms of Section 6.5; - Cashback earned is limited to four thousand (4,000) euros per twelve (12)-month subscription period; - Cashback is calculated based on the amount actually paid by the member, excluding any cashback already used, taxes, and fees payable on site; - It is credited after the end of the stay, once the reservation has been made and paid for, provided there is no cancellation, no-show, or payment dispute; - A reservation that is canceled, refunded, or subject to a payment dispute does not generate any cashback. Any cashback already credited for such a reservation will be reversed.

11.3. Usage : - Cashback can be used as soon as the balance reaches [twenty (20)] euros ; - up to [twenty (20)] % the amount of each reservation; - it is automatically offered at the time of payment, and the member may choose not to use it; - in the event of cancellation of a refundable reservation, the cashback used is credited back; - for a non-refundable rate, the cashback used is not refunded, in accordance with the Terms and Conditions.

11.4. Validity Period : - Cashback does not expire as long as the paid subscription is active and up to date on payments; - In the event of a missed payment, it is forfeited in accordance with the terms of Section 9.2; - If a paid subscription is canceled, it remains valid for [six (6)] months effective as of the termination date. The member will be notified by email. After this period, the remaining balance is permanently forfeited; - purchasing a new paid subscription before the end of this period will cancel the expiration.

11.5. Control : Sit&Way reserves the right to cancel any cashback obtained fraudulently, through abuse, or due to a technical error. You can view your balance and cashback history at any time in the member area.

Article 12 · Sponsorship

12.1. Any member may invite friends and family using their personal referral link.

12.2. Benefit for the Referred Person : A referral who signs up through this link and signs up for an Access or Privilège plan for the first time will receive [one (1)] free month of subscription. This free month is included in the twelve (12)-month commitment period.

12.3. Referrer's Benefit : The referrer receives cashback one percent (1%) of the cost of the first hotel stay booked and paid for by the referred friend on the Site, excluding any cashback used and discounts. This amount is credited to the referrer’s account once the trip is complete and is subject to the rules in Article 11. If this trip is canceled, the next trip that is completed will be taken into account. The benefit is granted only once per referred friend, regardless of the friend’s subscription plan.

12.4. Terms and Conditions : - The referred user must not have previously had an account on the Site; - Referring oneself—particularly through a second account—is prohibited; - A referred user may have only one referrer; - A referred user who registers without a referral link cannot be linked retroactively; - the free month offered to the referred user applies only to their first Access or Privilege subscription.

12.5. Fraud : Sit&Way may refuse or cancel any referral in the event of fraud, multiple accounts, sharing the link on promotional code websites or paid advertising, or any use that violates the spirit of the program. Any cashback credited in error will be reclaimed.

12.6. Sit&Way may modify or suspend the referral program at any time, without affecting referrals that have already been approved.

Article 13 · Amendments to the General Terms and Conditions and Prices

13.1. Sit&Way may modify these General Terms and Conditions, the content of the plans, or their prices. Members will be notified by email at least one (1) month before such changes take effect.

13.2. In the event of a price increase or an unfavorable change, the member may cancel their subscription at no cost before the effective date, including during the Commitment Period.

Article 14 · Liability

14.1. Sit&Way takes reasonable measures to ensure access to the Site and the proper functioning of the subscription services. A temporary interruption, particularly for maintenance, does not entitle the user to any compensation.

14.2. The availability of benefits depends on the establishments and providers. Sit&Way is not liable for any temporary unavailability of such benefits, and such unavailability does not entitle the subscriber to any reduction in the subscription price.

Article 15 · Personal Data

Member data is processed by Sit&Way for the purposes of managing the member’s account, subscription, prize pool, referral program, and fraud prevention. Members have the right to access, correct, delete, restrict, object to, and transfer their data, which they may exercise by contacting contact@sitandway.com. Detailed terms and conditions are set forth in the Site’s privacy policy.

Article 16 · Complaints, Mediation, and Governing Law

16.1. All complaints should be sent to contact@sitandway.com. Sit&Way will respond within [thirty (30)] days.

16.2. If an amicable resolution cannot be reached within sixty (60) days, the member may file a complaint with the consumer ombudsman free of charge: [NAME, ADDRESS, AND WEBSITE OF THE OMBUDSMAN].

16.3. These General Terms and Conditions are governed by French law. Consumer members may bring a claim before the court in their place of residence.